Bomet University conducted a two-day capacity-building training for a section of its Kenya Universities Staff Union (KUSU) members at Kisumu Sunset Hotel, reinforcing the institution's commitment to professional excellence and staff welfare.
The intensive training brought together KUSU members from across the university's departments in a structured programme designed to sharpen competencies, reinforce institutional values, and equip staff with the practical tools needed to navigate the evolving demands of higher education service delivery.
The two-day programme addressed a broad spectrum of professional and personal development themes. Participants engaged in interactive sessions, group discussions, and expert-led presentations covering:
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✓ Customer Care Excellence
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✓ Access to Information
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✓ Handling Complaints & Compliments
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✓ National Values & Governance Principles
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✓ Organizational Culture
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✓ Time Management
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✓ Corruption Detection & Prevention
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✓ Labour Laws
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✓ Stress Management
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✓ Psychological Planning for Retirement
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Each module was delivered by experienced facilitators who brought both theoretical frameworks and practical, real-world insights — enabling participants to relate learning directly to their day-to-day roles within the university.
The University Management, led by Vice Chancellor Prof. Charles Mutai, was present and actively engaged throughout the training. The Vice Chancellor underscored the critical importance of professionalism, integrity, and quality service delivery in advancing the University's mandate and effectively serving its diverse stakeholders — students, academic partners, government agencies, and the wider community.
Management's participation sent a clear signal of the institution's top-level commitment to staff development, affirming that investment in human capital is central to achieving Bomet University's strategic objectives.
The training equipped participants with valuable knowledge and skills aimed at improving efficiency and overall staff well-being. Sessions on stress management and retirement planning addressed the holistic well-being of staff, while modules on corruption prevention and national governance values reinforced the University's culture of accountability and ethical practice.
By fostering professional development within the institution, the training is expected to yield tangible improvements in service quality, interdepartmental collaboration, and staff morale — all of which directly contribute to a better experience for students and the broader university community.
Bomet University remains steadfast in its commitment to nurturing a skilled, motivated, and value-driven workforce, and events such as this KUSU capacity-building workshop are a testament to that ongoing dedication.
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